Refund policy
Returns & exchanges
Every piece we make is designed with care - to honor our roots, empower our community, and give back to Palestine.
That’s why we hope you’ll take a moment to review product details carefully before placing an order. From sizing to fabric to fit, we’ve crafted each description to help you shop with confidence.
Return policy summary
✅ Returns accepted within 30 days of your order date
🧼 Items must be unworn, unwashed, with original tags attached
📦 Customers cover return shipping costs
🚫 No restocking fee
How to start a return
If your item meets the conditions above, reach out to us at salaam@wearfalasteen.com to initiate your return. We’ll provide simple instructions to help you get started.
Why we ask you to cover shipping
As a small, purpose-driven brand, every return affects more than just our bottom line - it impacts the donations we send directly to nonprofit partners on the ground in Palestine.
When you cover the return shipping, it helps us continue giving 100% of our profits where they matter most.
We believe in responsible fashion and intentional choices. That’s why our product descriptions are clear, detailed, and thoughtfully written to help you find your perfect piece the first time. And if you ever have questions before ordering, we’re here to help.
Exchanges
We don’t currently offer exchanges. If you’d like a different size or color, we recommend initiating a return and placing a new order for the item you want.
Final sale items
We don’t label items as final sale - every piece is returnable as long as it meets the conditions above. That’s our way of keeping trust at the center of everything we do.
Questions?
We’re a small team, but we take pride in being responsive. Reach out anytime - we’re happy to help you find the perfect fit.